All shipping is sent via Royal Mail unless otherwise agreed. UK orders over 2kgs may be sent via courier.

UK ORDERS
UK orders are sent using 2nd Class Signed For.
Larger orders (over 2 kgs) may be sent via courier. I will always send using the most economical option.

LOCAL ORDERS
Local pick up is always an option. REW is based in Nottinghamshire (NG13). Please contact prior to purchase and I will send a coupon code for check out.

INTERNATIONAL ORDERS
International orders are sent International Standard Air Mail, which is untracked to keep postage costs to a minimum. REW is not responsible if your parcel is missing in the post. If worried, tracked parcels are available on request.

CUSTOMS
Please note that it is possible your purchase maybe incur custom charges if requested to be sent internationally outside the EU. REW is not liable for any custom charges that the customer may incur for any purchase. Custom charges are to be paid by the customer. REW is not responsible for any time that items held at custom depots.

OTHER
Please ensure all shipping address are correct when completing the purchase. REW is not responsible for any address mistakes made by the customer.

LOST MAIL
If any purchase is lost during shipping, REW will need time to investigate and claim compensation. After investigation either a refund or replacement will be sent to the customer if there is no customer fault.

Please note parcels can sometimes get held at customs. I will not investigate until 45 days from postage date.

For any alternative shipping arrangements, please contact prior purchase.

Please note that REW Homeware makes all cushion covers 2 inches smaller than the intended insert size. This is so that the cushions are plump and full.

(e.g an 16"x16" cushion cover will cover an 18"x18" cushion insert perfectly).

This is industry standard with cushions & cushion covers. Please contact if requirements are different.